Shipping & Returns

Shipping 🚚

We ship Australia-wide.

Orders are processed within 1-2 business days. Once dispatched, you will receive tracking details via email.

Estimated delivery times:

Regular Shipping

• Same state (Victoria): 2–4 business days

• Interstate: 3–6 business days

Express Shipping

• Same state (Victoria): 1–2+ business days

• Interstate: 1–3+ business days

Shipping rates are calculated at checkout. Free standard shipping is available on orders over $85 AUD.

Please ensure your shipping details are correct at checkout. Ruiz Ritual Pantry is not responsible for delays caused by incorrect address information.

Returns 📦 

Due to the nature of our food products, we are unable to accept returns for change of mind.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@ruiizritualpantry.com.au with your order number and photographs of the item.

We will assess each case individually and work with you to resolve the issue promptly.

Questions ❓ 

For any further questions regarding shipping or returns, please contact us at info@ruiizritualpantry.com.au.